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My entire HVAC system has not had any malfunctions whatsoever prior to the motor breakdown on 5/16/18. This was definitively an acute and sudden breakdown that falls under the contractual coverage of my home warranty. Finally, I got approval again after hours on hold to have the first company back, and they are only covering about 2/3 of the cost, based on a clause in the contract that applies to refrigerators, not HVAC. I'll be filing complaints with BBB and our state Attorney General's office for consumer affairs, and considering a small claims action to recover the cost they refused to pay. Avoid these guys. Their market is real estate agents, who use this to sell clients as protection for their new home.

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Denials for repairs are numerous and this is the first thing the technician is looking for when he walks into any house.

The owner of the company came to my home on Monday afternoon and was quickly able to find that our compressor was shot the most expensive component on the AC aside from basically just putting in a new unit.

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Prior to making a claim you should: i Immediately contact the proper authority in the event the malfunctioning appliance or system has the potential to cause injury to You or anyone else present in or near your home; ii Shut down the malfunctioning appliance or system to prevent further damage; and iii Determine if the malfunctioning appliance or system is covered under this Agreement.

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